Advanced Communication Skills for the Modern Assistant

Date: 28 - 29 September 2026

Venue: Airways Hotel - Port Moresby

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COURSE OVERVIEW

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Advanced Communication Skills for the Modern Assistant is a practical two-day program designed for Executive Assistants, Personal Assistants and Administrative Professionals who want to communicate with greater confidence, clarity and influence. As the assistant’s role becomes increasingly strategic, the ability to communicate effectively with executives, colleagues and key stakeholders has become essential.

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The program focuses on the communication challenges modern assistants face every day, including executive-level communication, influencing without authority, professional presence, assertiveness, active listening, difficult conversations, conflict management, diplomacy, negotiation and stakeholder communication. Participants will learn practical techniques for adapting their communication style, managing sensitive situations and building stronger professional relationships.

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Through practical exercises, workplace scenarios and interactive discussions, participants will strengthen both their verbal and written communication skills and learn how to communicate with confidence even in challenging situations. The program aims to help participants become credible, influential and trusted communication partners within their organisations.

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BENEFITS OF ATTENDING

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• Enhance communication and interpersonal skills with executives and stakeholders

• Communicate with clarity, confidence and credibility at all levels.

• Strengthen executive communication and deliver concise, impactful messages.

• Influence without authority and build stronger stakeholder relationships.

• Develop greater professional presence, assertiveness and active listening skills.

• Navigate difficult conversations, conflict and challenging personalities with diplomacy.

• Apply negotiation and high-impact communication skills to manage expectations, priorities and sensitive situations.

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Beyond Support: Advanced Masterclass for Executive & Personal Assistants

Date: 30 September - 1 October 2026

Venue: Airways Hotel - Port Moresby, Papua New Guinea

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OVERVIEW

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Beyond Support: Advanced Masterclass for Executive & Personal Assistants is a practical two-day programme designed for EAs, PAs, Secretaries, Administrative Officers and support professionals who want to become more confident, proactive and effective in their roles. Today’s administrative professional is expected to do more than complete tasks, they must anticipate needs, manage priorities, communicate effectively and exercise sound judgement.

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Participants will strengthen essential skills in executive organisation, professional communication, emotional intelligence, managing up, meetings and follow-through, problem-solving and initiative. Through practical activities and workplace scenarios, they will learn how to handle competing demands, build stronger working relationships and move from simply identifying problems to confidently presenting solutions.

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The programme also explores smarter ways of working, including digital skills and the practical use of AI. Participants will leave equipped to move beyond reactive support to become proactive professionals and trusted partners who add greater value to their managers, teams and organisations.

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Benefits of Attending

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• Work Proactively - anticipate needs, take initiative and stay one step ahead.

• Manage Priorities Effectively - handle competing demands, deadlines and changing priorities with confidence.

• Communicate with Impact - interact professionally and confidently with managers, executives and stakeholders.

• Build Stronger Executive Partnerships - manage up, understand expectations and become a trusted, dependable support professional.

• Think & Solve Problems - apply sound judgement, present solutions and make better day-to-day decisions.

• Work Smarter & Future-Ready - use technology and AI effectively while continuously developing professional capabilities.

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AI FOR ADMIN PROFESSIONALS (BEGINNERS TRAINING

Date: 2 October 2026

Venue: ONLINE - Papua New Guinea Standard Time (9.00am - 1:00pm)

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OVERVIEW

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Artificial Intelligence is changing the way administrative professionals work, making everyday tasks faster, easier and more efficient. This practical 4-hour beginner training is specially designed for Executive Assistants, Personal Assistants, Secretaries and Administrative Professionals who want to understand how AI can support their day-to-day responsibilities without needing any technical knowledge or previous AI experience.

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Through simple demonstrations and practical activities, participants will discover how to use AI for email management, task planning, note-taking, meetings, business communications, documents and presentations. The course focuses on useful AI shortcuts, prompts and productivity hacks that can help reduce repetitive work, improve the quality of communication and save valuable time.

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By the end of the training, participants will have greater confidence using AI as their everyday workplace assistant and will leave with practical techniques and ready-to-use prompts they can immediately apply to work smarter, stay organised and become more productive in their administrative role.

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BENEFITS OF ATTENDING

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• SAVE TIME - Complete everyday administrative tasks faster with practical AI shortcuts and hacks.

• WRITE SMARTER - Draft, improve and summarise professional emails and communications with greater ease.

• BOOST PRODUCTIVITY - Use AI to organise priorities, manage tasks and plan workloads more efficiently.

• MASTER MEETINGS - Create agendas, capture notes, prepare minutes and identify action points quickly.

• CREATE BETTER DOCUMENTS - Produce and improve reports, letters, summaries and business documents with AI assistance.

• BUILD PRESENTATIONS FASTER - Turn ideas, notes and documents into structured presentation content in less time.

• GAIN AI CONFIDENCE - Develop practical, beginner-friendly AI skills that can be applied immediately in the workplace.

• TAKE AWAY READY-TO-USE PROMPTS - Build a personal toolkit of AI prompts for common EA, PA, Secretary and Admin tasks.

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ESSENTIAL MANAGEMENT SKILLS FOR ASSISTANTS

Date: 14 - 15 October 2026

Venue: Airways Hotel, Port Moresby

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OVERVIEW

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This program will give you the confidence, practical skills, and professional mindset needed to become a more effective, strategic, and highly valued administrative professional in today’s modern workplace. You will gain stronger leadership and communication abilities, improve your decision-making and problem-solving skills, and learn how to support executives and management teams more professionally and efficiently.

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The program will also help you develop emotional intelligence, business awareness, and the confidence to communicate assertively, manage workplace challenges, and handle multiple responsibilities with greater professionalism. In addition, participants will learn modern digital productivity techniques, enhance organizational and coordination skills, and discover how to transition from a traditional support role into a proactive business partner and trusted contributor within the organization.

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By attending this program, you will increase your workplace value, strengthen your career potential, and prepare yourself for greater responsibilities, recognition, and long-term career growth.

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Kindly request for the brochure and full list of our programs in 2026 - 2027, to find out more about EA Series training programs.